Usability testing with scenario

To be able to gauge peoples general reaction i worked out that i would need to sit down with some of my testers and go through the testing scenario that we had set out. This way i could see first hand how the testers coped with navigating through the system. I noted down their initial reaction to the website and any comments they made. It was also a good opportunity to identify any potential issues with the site display.


Tester 1 with scenario

Open the website and find out the opening times, then find out how to get to the Towner Gallery.
Knew which page to go to first to view opening times
Took rougly 30 seconds to load visitor info page

The tester commented on how they liked the tabs

Getting to Towner page took 1 minute to load completely.

After doing this find out what events are currently on at the Towner Struggled to work out how to go 'back' but clicked the 'T' of the towner logo
The drop down menu didn’t work but the tabs at the top of the page remain visible and can be used to navigate

Then check what the upcoming exhibition is
Found correct page fairly easily, page took a long while to load

Look up the contact details of the Gallery
Found the page very easily
Tester said the information is very clear
Page took about 3 mins to load

Then you become curious and want to find out more about the Towner, please select the page you would expect to find this information
Tester pressed the classic site button
After being notified of the wrong move, the tester then chose correctly and accessed the about us page
The header on the about us page had been chopped off slightly at the top.

In general the tester was impressed with the website and for someone who never uses their phone to browse the internet, they did extremely well.
The phone is not a smart phone and not really the best device for browsing the internet on, however all the content was visible even if some things were
out of place.

Test was carried out on Samsung


Tester 2 with scenario

Open the website and find out the opening times, then find out how to get to the Towner Gallery.
Was initially impressed with the website layout
Said it looked very 'neat and tidy'
Hesitated for a second before cautiously selecting 'visitor info page'
Instantly selected 'getting to towner' after this
Everything displays fine


After doing this find out what events are currently on at the Towner
Pressed back button on phone which took them to the main menu.
I would rather them select the drop down menu but it depends what they prefer doing

Then check what the upcoming exhibition is
Navigated using the menu bar after discovering its purpose somewhat accidentaly
Headed to the right page
Page displayed correctly

Look up the contact details of the Gallery
Headed successfully to the contact us page via the menu bar
Liked the map


Then you become curious and want to find out more about the Towner, please select the page you would expect to find this information
Via the back button on their phone the tester scanned the options on the menu before saying 'I think its that one' and selecting the about us page.

The tester coped very well with each task. The pages were very quick to load and only stumbled when the signal in the room went down.
The test was made easier by the fact that the tester had a smart phone (iphone)





Tester 3 with scenario

Open the website and find out the opening times, then find out how to get to the Towner Gallery.
Website loaded quickly
chose 'contact us' page to view opening times
looked a bit puzzled but then hit the back button on their phone
found 'visitor info' and subsequently 'getting to towner'
Commented that the icons looked very nice.


After doing this find out what events are currently on at the Towner
Tester hit back button to head to main menu but then found events page straight away
Commented that the page looked well organised

Then check what the upcoming exhibition is
Tester again hit back button instead of selecting menu
Found exhibitions page very easily, page took a little while to load


Look up the contact details of the Gallery
Used menu to navigate to the next page
menu bar hesitated a bit before working
Tester needed to scroll down to reach contact us option

Then you become curious and want to find out more about the Towner, please select the page you would expect to find this information
Using the menu the tester paused for a second to think before selecting 'about us'
They werent sure wether or not to select this one or 'classic site'

All parts of the site worked well on a Blackberry, nothing displaced or cut off.




Tester 4 with scenario

Open the website and find out the opening times, then find out how to get to the Towner Gallery.
Website loaded fairly quickly
Tester commented on the nice colour scheme and overall layout, looks very easy to navigate
Was pretty sure the right page was 'visitor info' but had a feeling it might also be 'contact us'
Chose 'visitor info'
Instantly knew to select 'getting to towner'
Icons were a little slow to load and looked a bit pixelated

After doing this find out what events are currently on at the Towner
Selected the menu bar which then loaded rather quickly
Selected the events page correctly

Then check what the upcoming exhibition is
complimented the website on its ease of use when they successfully navigated the 'exhibitions' page via the drop down menu



Look up the contact details of the Gallery
Accidently hit the classic site button which opened the main website up In a new window
Accidently closed both down and had to re-load website which thanfully happened rather quickly
After a very brief hesitation the tester selected the 'contact us' page

Then you become curious and want to find out more about the Towner, please select the page you would expect to find this information
Knew it wasn’t the classic site option as this had ben opened by accident.
Eliminated the options one by one and selected the 'about us' page successfully

Test was carried out on an iPhone