Usability testing results - individual

After sending out the usability test questionnaire I decided to collate all of the feedback received so far and put this data into bar graphs to display our results. I noted down some information on all the testers that i thought might be relevant when analyzing the data......

Tester ID	Age bracket	Gender	Phone
T1	31-40	Male	Sony Ericsson
T2	11-21	Female	Blackberry
T3	22-30	Male	iPhone
T4	50+	Female	Samsung c3050
T5	50+	Female	SamsungGTS3100
T6	22-30	Female	SamsungGTS8500
T7	11-21	Female	iPhone
T8	22-30	Male	iPhone

Below you can see the questions that were asked and the feedback that we received.....

i was extremely encouraged by the fact that all of my testers found it easy to navigate.

Tester Comments:-
Tester 1 on a Sony Ericsson said  it was self explanatory and easy to get about, especially with the menu button at the top.
Tester 5 on a Samsung GTS3100 said:- Loading time took 30 seconds, but i love the little boxes.
Tester 8 on an iPhone 3GS said:- The icons are clear and navigating back to the menu is easy.

all of my testers found the website self explanatory

Tester  Comments:-
Tester 3 on an iPhone 3G said:- The options are laid out well.

Only 2 of our testers could not see the menu bar. One of them (an iPhone owner) misread the question and couldnt find the menu bar. other iPhone users had no issues with the menu bar.

Tester Comments:-
Tester 3 on an iPhone said:- It displays strangely - part of the word "Menu" is on top of a grey logo with a white arrow on it. It makes the word "Menu" hard to see.

On some devices the images were very blurry. Users on a Sony Ericsson, Blackberry and iPhone reported issues with image quality, so this is something we will need to look at improving.

Tester  Comments:-
Tester 2 on a Blackberry said:- Images could be a little sharper.
Tester 3 on an iPhone said:- Yes, they are well proportioned and clearly displayed.

There was an issue on iPhones with zooming in on data. only one of the iPhones I tested on  would zoom in on content. This is an iPhone issue rather than a website issue. The only other phone that wouldn't zoom in was the Samsung GTS3100. The tester however reported that the text and images were a good enough size so that zooming in shouldnt be needed,

The Menu bar functioned on all devices except for the Samsung  GTS3100,   It was also this phone that had the problem with zooming on content.

Tester 5 on a Samsung Wave GTS3100:- Had to use back button on phone to go back.

All the icons functioned properly regardless of which handset the tester was using.

All of my testers reported that the text was of a readable size without them feeling the need to zoom in.

The text was not displaced on any of the devices that were tested

My testers all reported that they could find the buttons that they needed to take them to their desired page.  Making the page names/icons appropriate is a big part of ensuring that the user is never confused.

Tester 1 on a Sony Ericsson:- Yes everything was fine but was a little harder and took a little longer than expected.

Only one tester reported that they thought the website didnt give them sufficient feedback.  They said that they were not sure how to go back to the previous page

Tester Comments:-

Tester 1 on a Sony Ericsson said:- It took me where i wanted to go and gave me options within that.

Tester 2 on a Blackberry said:- Yes, the headers on the pages are self explanatory.

Tester 3 on an iPhone 3G:- The site is laid out well, so you can easily access the things you are looking for. You dont need to go searching around to find things.

Tester 5 on a Samsung GTS3100:- Not sure on how to go back to the previous page, otherwise, very good.

Only one tester felt confused at any point of the process. This was because they weren't sure where they were headed to when they pressed the classic site button. 

Tester comments:-
Tester 5 on a Samsung GTS3100 said:- Blue hard to read, appeared to blend visually with blue motif

Everyone said they knew how to rectify a mistake should they make one. 

In general, everyone found the layout very clear and concise.

Tester 8 on iPhone 3G:- It was good though I didnt understand why there was a map in the contact info and only a link in the visitor info page.