Feedback from client 29/11/11

Our client got back to us with her list of amendments that she wanted us to make. Most of these were minor changes but other required much more time than we actually had. I decided that we would liase with our tutor in the morning of the lesson on 2/12/11 to discuss what changes we should make.


Below is a copy of the clients email...

Clarkson, Gillian
To sussexdownsclass@hotmail.co.uk



Hello!



I have gone through the site in thorough detail now and it really looks fab – you guys have done such an amazing job, thank you! Could you provide me with access to the site now so that I can take a look at the content management and make a few minor text edits?



I don’t have any major changes to make – the points below are all minor (so apologies if this looks like a daunting list, hopefully it’s really not!) – equally once I have access to the site I may be able to quickly update some of these myself (e.g. I would like to change the wording of some of the links, but I’m not sure yet whether they are entered manually or built in)… Let me know if any of this is unclear!



Map (on both ‘Getting to Towner’ and ‘Contact us’ pages)

Completely understand why you’ve taken a few details off the map to keep it simple and legible, but I think there are some we need back to add back in as the directions don’t quite make sense without them!

- EBC train station (perhaps just the railway symbol, if we can’t fit in the wording?)

- Theatres (because directions refer to bus stop next to theatre)

- P for College Road Car Park (as referred to in Parking)

- Memorial Roundabout (also mentioned in directions)

- (I agree that we don’t really need the Bandstand, but if we don’t have the word can we remove the circle symbol too?)

- NB As on the map on our website, you can take the word ‘Towner’ off the logo if it helps (to allow the logo to be slightly smaller)

(I also just wondered – is there a way to link this page straight to your Iphone / smartphone Maps app?)



Visitor information

If you can give me access to site I’m just going to change the text around a little and remove the subheaders, to hopefully get at least the first 2 icons visible when you open this page.

Navigation within this section – could we shorten the link text at the bottom of each 2nd level page to simply “Back to Visitor information”? Also, do you think we should have a “Visitor info” option on the RHS of the menu bar as well (only for the 2nd level pages)? – as on some of the pages you have to scroll quite a way down to get to the “Back to Visitor information” link – let me know what you think about this.



Getting to Towner

Address should be above map, written across one line (i.e. ‘”Towner, Devonshire Park, College Road, Eastbourne BN21 4JJ’”)

Under driving directions from London (above link back to Visitor info) – could we add “Information on parking” –> link to Parking page



Parking

Under last sentence (above link back to Visitor info) – could we add “Find out more about public transport to Towner” -> link to Getting to Towner page



Facilities

Can I add an image of the shop or café here? (probably in the middle of the page?)

Café information is repeated again under ‘Gift shop’



Exhibitions

Can we change ‘Read More >>’ links to ‘Read more >>’, ‘Current Exhibitions’ to ‘Current exhibitions’ and ‘Upcoming Exhibitions’ to ‘Upcoming exhibitions’?

Can we also change ‘View all >>’ links to ‘View all current exhibitions on main website >>’ / ‘View all upcoming exhibitions on main website >>’?



Events

Change ‘Read More >>’ links to ‘More details >>’

Change ‘View all >>’ to ‘View all events on main website >>’ and link tohttp://www.townereastbourne.org.uk/events/

Change title ‘Talks, tours & events’ to simply ‘Events’


Is the image on this page optional, and can I change where it appears on the page ?



Contact us

To minimise scrolling, let’s get rid of the headers ‘Phone and email’ and ‘Address’

Could we make the telephone numbers and email addresses just slightly larger for accessibility?

Can we move the opening hours above the map? (no header needed)

When I open this page on my Iphone, the bottom of the banner image is slightly cut off (as compared to when I view on the web) – this means one of Ania’s hands is slightly cut off, which impairs the sign language!

Is it possible for the email addresses to be links which automatically open in the person’s preferred email app when pressed? (I have no idea about this, so fine if not!).



About us

Change ‘Find out more’ to ‘Find out more’ (and do you think this link should open in a new page, as per other links?)



Community

‘Visit main site for more information’ link is not underlined as per other links – would like links to be automatically underlined (unless exhibition / event titles or icons)



Join us

‘Exhibitions’ and ‘shop and café’ links do not seem to be working?



General

When I open the site on my (old) Iphone, the bottom 3 icons don’t quite fit on the page so I have to scroll down a little to see them – will this generally be the case on the majority of phones? – if so, I think it would make sense to swap around the order of the icons in the main menu so that the middle line shows ‘About us - Contact us - Classic site’ and the bottom line is ‘Community - Mailing list - Join us’.

Will I be able to make changes to the footer – e.g. could I add a special announcement about Christmas opening times here (above the copyright)?



That’s all…



Thank you so much, speak soon!!



Gilly